Shipping Information
At WilloPaws, we’re proud to offer FREE shipping on all orders—because stress relief for your pet should come without extra hassle.
📦 Order Processing Times
Orders are typically processed within 1–3 business days. Once your order is handed off to the shipping carrier, it’s considered dispatched and officially on its way.
During peak seasons or holidays, processing may take up to 7 business days.
🚚 Estimated Delivery Times
Shipping times vary based on location and are calculated after dispatch. Below are general estimates based on your region:
🇺🇸 United States: 5–9 business days
Please note: Customs processing, carrier delays, and holidays may affect delivery times.
✏️ Order Changes & Address Accuracy
Customers are responsible for ensuring accurate and complete shipping details at checkout. If your address is flagged as invalid, our support team will contact you within 3 business days.
If we do not receive a response, your order may be canceled.
Noticed a mistake? Email us at Support@WilloPaws.com within 24 hours of placing your order. While we’ll do our best to make changes, we cannot guarantee edits after this timeframe.
⏳ Delivery Delays
While we strive to get your order to you quickly, some delays are beyond our control. These may include:
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Carrier delays (e.g., weather, logistics disruptions)
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Customs inspections (for international orders)
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Product or payment issues
If any such delays occur, we’ll keep you informed and assist where we can.
📭 Lost or Stolen Packages
If your order is marked as delivered but you didn’t receive it:
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Double-check with neighbors or building staff.
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Contact the shipping carrier to file a lost/stolen claim.
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Email Support@WilloPaws.com so we can assist from our side.
Please note: WilloPaws is not responsible for lost or stolen packages once they are in the carrier’s possession. However, depending on the situation, we may offer a replacement at our discretion.
📜 Policy Updates
WilloPaws reserves the right to update this policy at any time. By placing an order, you agree to the terms in this Shipping Policy—including future changes.
We recommend reviewing this page periodically to stay informed. If you have any questions, we’re happy to help at Support@WilloPaws.com.